Planning & Performance Management (Country Level)
The big picture of a government entity’s performance cannot be compiled and understood without having the right pillars and a solid foundation in place. The following 3 services can assist governments in building their Country Performance Index, which will reflect the entire country’s progress towards the established goals.
1. Alignment with UN SDGs 2015-2030 towards a sustainable World
In the spirit of 2015-2030 UN SDGs framework, governmental entities must establish how relevant their strategies are and how they can align their work with these millennial development goals. In this regards, The KPI Institute, through its Center for Government Performance, can assist governments in measuring their efforts and directing them towards the achievement of the desired level of alignment.
2. National Performance Measurement & Monitoring
Governmental policies, strategic initiatives and governmental performance need to be managed efficiently and effectively to satisfy citizens’ needs and drive country’s developments forward. In this regards, The KPI Institute can assist you to develop needed scorecards and identify your level of maturity and performance in comparison with other countries and departments around the world, as well as to better identify and plan future needs and developments.
3. National to Global Performance Measurement and benchmarking
Today, there are numerous Global Indicators and Indexes available. We can assist you in identifying how to position yourself among these and what indicators are relevant for your strategy, in order to increase the performance and competitiveness of your governmental entity.
Planning & Performance Management (Institutional Level)
The following services propose audit, assessment and enhanced reporting of what needs to be done towards efficient & effective institutional management and high levels of citizens’ satisfaction.
1. Strategy & Planning (Detailed Auditing, National & Global Level Awards)
Through this service, we will identify whether the overall structure of your organization has been clearly identified and properly shared with citizens and other stakeholders, in order to offer you both an improvement baseline and the confidence needed to become an active public organization in your country.
2. Reporting to Stakeholders (Mystery Shopper Baseline Reference, Detailed Auditing, National & Global Level Awards)
A very rigorous generation of performance results, along with clear and open communication towards stakeholders are essentials in order to receive valuable inputs and feedback. This service is meant to assess your data and results communication efforts, enabling you to take the right measures towards improvement.
3. Transparency & Openness (Mystery Shopper Baseline Reference, Detailed Auditing, National & Global Level Awards)
In addition to having a clear and open communication of your results to stakeholders, a transparent communication with the public is an essential component of overall government performance. Our Audit will identify how easy it is for people to find relevant and complete through your communication channels. We can assist you in increasing the quality of interaction with your stakeholders by implementing a sound informational framework, oriented towards citizens and their needs.
4. Communication & Interconnection with Citizens & Stakeholders (Mystery Shopper Baseline Reference, Detailed Auditing, National & Global Level Awards)
There are some essential elements in ensuring a proper and active collaboration with citizens and other stakeholders, such as the tools used to manage your communication needs, how suitable they are from a citizen/stakeholder perspective, as well as the number of these solutions – are they 2 or multiple communication means or do you only rely your information sharing on one solution? By assessing these essential elements, we can help you identify improvement measures, as well as means of boosting citizens’ commitment and involvement in your activity.