Case Studies
STATE / FEDERAL GOVERNMENTAL ENTITIES
The Saudi Ministry of Labor (MOL) is the governmental authority responsible for overseeing labor affairs and national regulations in this field. By setting labor standards, supervising labor dispute mechanisms, workforce participation and employment, the governmental institution support the national economy’s sustainable development.
Sector: Labor
Staff: 5,000+
Functional area: Interdepartmental
Industry: Governmental
Country: Saudi Arabia
City: Riyadh
Needs
Develop the performance management capability in the organization through training;
Acknowledge best practices in managing performance to further improve the current KPI framework
Solution
Customized educational program: Certified KPI Professional
Develop the performance management capability in the organization through training;
Acknowledge best practices in managing performance to further improve the current KPI framework
Solution
Customized educational program: Certified KPI Professional
The Ministry of Education (MOE) is the governmental authority responsible for overseeing the educational system in The Kingdom of Saudi Arabia. The main goals of the institution are: to ensure education services are available to all citizens of learning age, to implement projects that relate to building the right infrastructure, to constantly improve curriculum and upgrade the general education system.
Sector: Labor
Staff: 10,000+
Functional area: Interdepartmental
Industry: Governmental
Country: Saudi Arabia
City: Riyadh
Needs
Increase current level of expertise of key staff in managing performance;
Gain practical experience on how to approach the implementation of an effective performance management system.
Solution
Extensive educational program customized for the governmental authorities: Certified KPI Professional and Practitioner.
Increase current level of expertise of key staff in managing performance;
Gain practical experience on how to approach the implementation of an effective performance management system.
Solution
Extensive educational program customized for the governmental authorities: Certified KPI Professional and Practitioner.
The Institute of Public Administration is the nationwide institution promoting good governance and excellence in public administration. Provides training courses and offers consultations on administrative problems referred to it by government ministries and agencies, delivers research works and enhances cultural ties in the field of public administration.
Sector: Finance
Staff: 100+
Functional area: Interdepartmental
Industry: Governmental
Country: Singapore
City: Singapore
Needs
Develop competencies in working with KPIs;
Create a relevant scorecard to track organizational strategy.
Solution
An educational program that will not only provide the know-how in performance measurement but also the opportunity to set in practice the knowledge and develop the performance measurement architecture under specialized guidance.
Develop competencies in working with KPIs;
Create a relevant scorecard to track organizational strategy.
Solution
An educational program that will not only provide the know-how in performance measurement but also the opportunity to set in practice the knowledge and develop the performance measurement architecture under specialized guidance.
FIRS is the architect, guardian and promoter of Nigerian tax system stability and sustainability. The vision of the institution is to be the leading tax administration in Africa by the year 2020 and make taxation the pivot of national development. Within this context, they plan to deliver quality services to taxpayers by operating a transparent and efficient tax system that encourages voluntary compliance.
Sector: Finance
Staff: 6,500+
Functional area: Interdepartmental
Industry: Governmental
Country: Nigeria
City: Abuja
Needs
Strategic alignment for timely delivery of expected outcomes;
Competencies in working with KPIs and other performance management tools.
Solution
A comprehensive set of skills and competencies to assist public servants, staff members and executives in working with KPIs and making the right KPI selection;
A coherent strategic plan that sets out clearly stated goals and objectives, while it ensures that the internal processes of the organization are efficiently and effectively managed to deliver expected results.
A portfolio of well-defined initiatives to reflect on strategy execution and results improvement.
Strategic alignment for timely delivery of expected outcomes;
Competencies in working with KPIs and other performance management tools.
Solution
A comprehensive set of skills and competencies to assist public servants, staff members and executives in working with KPIs and making the right KPI selection;
A coherent strategic plan that sets out clearly stated goals and objectives, while it ensures that the internal processes of the organization are efficiently and effectively managed to deliver expected results.
A portfolio of well-defined initiatives to reflect on strategy execution and results improvement.
The Supreme Council of Health in Qatar is widely recognized as providing a fully integrated system of quality healthcare services for all the citizens of Qatar. It is dedicated to achieving excellence in the public healthcare system of Qatar. The Supreme Council of Health oversees the quality and effectiveness of services delivered by public institutions such as Hamad Medical Corporation and the private sector, to ensure that standards are met and performance targets achieved. It develops and regulates policies in such areas as health insurance, information technology, licensure and credentialing and continuing medical education.
Sector: Healthcare
Staff: 500+
Functional area: Interdepartmental
Industry: Governmental
Country: Qatar
City: Doha
Needs
Use performance management systems to improve quality of healthcare service delivery
Assimilating the processes of KPI documentation and target setting.
Solution
Create awareness and develop competencies in working with KPIs to build a sound performance management framework.
Use performance management systems to improve quality of healthcare service delivery
Assimilating the processes of KPI documentation and target setting.
Solution
Create awareness and develop competencies in working with KPIs to build a sound performance management framework.
As a key player in sustaining the economic and financial ecosystem which accommodates the 175 million people of Nigeria, CBN positioned as “the model Central Bank delivering price and financial system stability and promoting sustainable economic development. The Bank of Nigeria is charged with the responsibility of administering the Banks and Other Financial Institutions (BOFI) Act (1991) as amended, with the sole aim of ensuring high standards of banking practice and financial stability through its surveillance activities, as well as the promotion of an efficient payment system.
Sector: Finance
Staff: 6,900+
Functional area: Strategy
Industry: Governmental
Country: Nigeria
City: Abuja
Needs
Refine the current performance management system;
Adopt an active educational role in promoting performance measurement and improving practices among the other functional areas of the bank as well as in relationship to external stakeholders: Commercial Banks and Governmental agencies.
Solution
Customized certification program designed to develop a solid and efficient approach in working with KPIs and to offer the practical experience in applying best practices in improving organizational performance.
Refine the current performance management system;
Adopt an active educational role in promoting performance measurement and improving practices among the other functional areas of the bank as well as in relationship to external stakeholders: Commercial Banks and Governmental agencies.
Solution
Customized certification program designed to develop a solid and efficient approach in working with KPIs and to offer the practical experience in applying best practices in improving organizational performance.
LOCAL GOVERNMENT ENTITIES
The Abu Dhabi Retirement Pensions and Benefits Fund (ADRPBF) is a prestigious entity of the Abu Dhabi Government. The organization is responsible for managing contributions, pensions and end-of-service benefits for UAE nationals working in or retired from the Government, Semi-government and private sectors in the Emirate of Abu Dhabi, and their beneficiaries.
Sector: Financial Services
Staff: 200+
Functional area: Interdepartmental
Industry: Governmental
Country: UAE
City: Abu Dhabi
Needs
Improve knowledge among key stakeholders on how to rigorously evaluate performance;
Bring an evaluation component to the employee performance management system.
Solution
Upskill key stakeholders on how to manage employee performance;
Provide internal communication tools.
Improve knowledge among key stakeholders on how to rigorously evaluate performance;
Bring an evaluation component to the employee performance management system.
Solution
Upskill key stakeholders on how to manage employee performance;
Provide internal communication tools.
Founded in 1986, ELM is a joint-stock company developing secure e-Services and high-profile government support projects. The company also contributes to the build-up of nation expertise and the localization of IT capacities. They deploy integrated electronic Services designed to meet the requirements of both private and government sectors. Above all their values focus on work, client and society.
Sector: Financial Services
Staff: 500+
Functional area: Interdepartmental
Industry: Governmental
Country: Saudi Arabia
City: Riyadh
Needs
Set KPIs to enforce cooperation rather than competition;
Develop internal knowledge and skills to manage performance.
Solution
Key Performance Indicators Training Course
Set KPIs to enforce cooperation rather than competition;
Develop internal knowledge and skills to manage performance.
Solution
Key Performance Indicators Training Course
The Asian Productivity Organization is a nonpolitical, nonprofit intergovernmental organization aimed at promoting bilateral and multilateral alliances among NPO members for collaboration in productivity-related activities for mutual benefit. APO is a leading international organization which actively enables economies within Asia and The Pacific to be more productive and competitive.
Sector: Public
Staff: 500+
Functional area: Interdepartmental
Industry: Governmental
Country: Indonesia
City: Jakarta
Needs
Understanding advanced concepts on productivity;
Practical exercises on cascading objectives;
KPI applications and calculations.
Solution
Implement a reliable and objective employee performance management system.
Understanding advanced concepts on productivity;
Practical exercises on cascading objectives;
KPI applications and calculations.
Solution
Implement a reliable and objective employee performance management system.
The Dubai Health Authority is the supervisory authority for the execution of strategy in the healthcare sector of Dubai. It is the outstanding responsibility of the Dubai Health Authority to protect public health and improve the quality of life within the United Arab Emirates, under direct translation of the objectives of the Dubai Strategic Plan 2015 launched by his Highness Sheikh Mohammed bin Rashid Al Maktoum.
Sector: Healthcare
Staff: 500+
Functional area: Interdepartmental
Industry: Governmental
Country: UAE
City: Dubai
Needs
Identify best practices to implement KPIs across the national healthcare system;
Raise awareness on the importance of building a performance oriented culture.
Solution
Raise awareness in regards to a sound performance management framework based on KPIs.
Identify best practices to implement KPIs across the national healthcare system;
Raise awareness on the importance of building a performance oriented culture.
Solution
Raise awareness in regards to a sound performance management framework based on KPIs.